Shippie FAQ

Shippie is a Toronto-based tech company offering fast, reliable, and efficient last-mile delivery solutions designed to meet the evolving needs of businesses and customers alike.

Studies show that 90% of customers prefer same-day delivery. It enhances customer satisfaction, increases retention, builds loyalty, and helps you provide a superior service that keeps your business competitive.

With Shippie, you get exceptional service, user-friendly features, competitive pricing, and a boost to your business. We help you match the speed of industry giants like Amazon, while staying ahead of competitors with slower shipping options. Partnering with us means having a reliable team backing your success, because when you win, we win.

1. We collect packages from your storefront or warehouse before 1 PM daily.
2. Packages are sorted and optimized for delivery routes at our facility.
3. Our delivery drivers efficiently dispatch along assigned routes.
4. Your customers receive their packages by 9 PM the same day (If it is within our same-day coverage).

We currently serve Ontario, Vancouver, and Montreal, with plans to expand to more cities soon.
If you're outside our current coverage, reach out to us!

Our pricing is based on parcel size and your shipping volume. We offer competitive rates, beating Canada Post’s 2-3 day delivery prices.
For more detailed pricing, get in touch with us!

You can start right away! We’re always excited to welcome new merchants. At Shippie, we believe every online retailer should have seamless, affordable access to same-day delivery. Talk with sales.

Setting up with us is quick and easy! Our comprehensive documentation guides you through the process in minutes. Plus, our Customer Relations Manager is available to assist you step-by-step via video call for a smooth setup.

Shippie provides comprehensive cargo insurance coverage for all goods while they are in our care, ensuring peace of mind throughout the delivery process.

Absolutely! We already partner with many food and beverage subscription-based retailers, providing reliable delivery for their customers.

Yes, we can still deliver for you! Let us handle the logistics with our competitive pricing and outstanding customer delivery experience.

As long as your inventory is located within the GTA, Montreal, or Vancouver, we can pick it up from your storefront or warehouse, regardless of size or shape. Learn more

No, we cannot deliver to PO boxes, as they only accept deliveries from Canada Post.

Failed deliveries occur when:

1. The recipient is not available to receive the package.

2. The delivery address is incorrect or incomplete. This could be due to missing details or unclear instructions.

3. The driver is unable to access the delivery location.

Failed deliveries will be rescheduled for the next day. Additional charges may apply.

If we are unable to perform, or suffer delay in performance, due to any cause beyond our reasonable control (regardless of whether the cause was foreseeable), including without limitation acts of God, epidemics, pandemics, public health emergencies, communicable disease outbreaks, famine, plague or other natural calamities, inclement or unusually severe weather conditions, strikes, labor shortage or disturbance, fire, accident, war or civil disturbance, delays of carriers, cyber-attacks, terrorist attacks, failure of normal sources of supply, acts or inaction of government including any legal prohibition on our ability to conduct the its business, including passing of a statute, decree, regulation or order by a relevant governmental or judicial authority prohibiting us from conducting our business, the time of performance will be extended by a period equal to the length of time it takes to overcome the effect of the event. We will notify you within a reasonable time after becoming aware of any such event, but we will not be liable to you if we fail to provide such notice.