Frequently Asked Questions

Shippie is a Toronto based tech company providing retail businesses with reliable and fast last-mile delivery solutions.

The statistics collected suggest this is what 90% of customers want. It can improve customer retention rates, loyalty, representation, and overall service to customers.

You'll enjoy world-class service, easy to use features, reasonable rates, and increased business. You'll be equipped to keep up with large competitors like Amazon and Walmart as well as stay ahead of other competitors who still have approximately 2-7 day shipping. Partnering with us means representation that's got your back. We take that very seriously because your success means our success.

1. We pick up your packages from your storefront or warehouse before 1pm every day.
2. We drop them off at our sorting facility for route optimization.
3. We dispatch packages efficiently using our fleet of delivery drivers who follow assigned routes.
4. Each package will arrive at your customers home by 9pm every day.

We currently cover the GTA region and are expanding quickly to other cities. Contact us if you are in a region we don’t cover yet!

Fees depend on the size of the parcels and your daily/monthly volume. Typically, our fees are competitive to Canada Post’s 2-3 day delivery charge. Contact us for more info!

Immediately! We are always welcoming new merchants to grow with us. We believe that same day delivery option should be made available to every online retailer seamlessly and affordably.

Integrating with us takes a matter of minutes! We have conclusive documentations for you to follow. Additionally, our Customer Relations Manager is available to provide step-by-step set up via video call.

Shippie maintains a comprehensive cargo insurance coverage for all goods while it’s in our possession.

Yes! In fact, we have many F&B subscription based retailers whom we deliver for.

Yes! Let us be your courier - with competitive pricing and exceptional customer delivery experience.

As long as your inventory is located in the GTA, we are able to pick it up whether it’s from your storefront or from your warehouse. In all shapes, sizes, and form.

No, we cannot deliver to PO boxes as they do not accept any other courier service other than Canada Post.

There are circumstances where packages are unable to be delivered:

1. The receiver was absent, meaning there was no one at the address to receive the parcel.
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2. The delivery address was incorrect/incomplete. This does not necessarily mean that you wrote down the wrong address. It can be that the instructions were unclear or that some details were missing.
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3. The driver could not access the delivery location.

The failed deliveries will be slated in for retry the following day. Charges may be applied.

If we are unable to perform, or suffer delay in performance, due to any cause beyond our reasonable control (regardless of whether the cause was foreseeable), including without limitation acts of God, epidemics, pandemics, public health emergencies, communicable disease outbreaks, famine, plague or other natural calamities, inclement or unusually severe weather conditions, strikes, labor shortage or disturbance, fire, accident, war or civil disturbance, delays of carriers, cyber-attacks, terrorist attacks, failure of normal sources of supply, acts or inaction of government including any legal prohibition on our ability to conduct the its business, including passing of a statute, decree, regulation or order by a relevant governmental or judicial authority prohibiting us from conducting our business, the time of performance will be extended by a period equal to the length of time it takes to overcome the effect of the event. We will notify you within a reasonable time after becoming aware of any such event, but we will not be liable to you if we fail to provide such notice.