Frequently
Asked Questions

Have any questions? Look here!
Who is Shippie?
Dropdown menu for Shippie delivery FAQs

Shippie is a Toronto based tech company providing retail businesses with reliable and fast last-mile delivery solutions.

Why would I need same-day delivery?
Dropdown menu for Shippie delivery FAQs

The statistics collected suggest this is what 90% of customers want. It can improve customer retention rates, loyalty, representation, and overall service to customers.

What are the benefits for me to go with Shippie?
Dropdown menu for Shippie delivery FAQs

You'll enjoy world-class service, easy to use features, reasonable rates, and increased business. You'll be equipped to keep up with large competitors like Amazon and Walmart as well as stay ahead of other competitors who still have approximately 2-7 day shipping. Partnering with us means representation that's got your back. We take that very seriously because your success means our success.

How does Shippie work?
Dropdown menu for Shippie delivery FAQs

1. We pick up your packages from your storefront or warehouse before 3pm every day.
2. We drop them off at our sorting facility for route optimization.
3. We dispatch packages efficiently using our fleet of delivery drivers who follow assigned routes.
4. Each package will arrive at your customers home by 9pm every day.

Where does Shippie deliver to?
Dropdown menu for Shippie delivery FAQs

We currently cover 90% of the GTA region. However, we are expanding quickly to cover more cities. Contact us if you are in a region we don’t cover yet.

How much does your service cost?
Dropdown menu for Shippie delivery FAQs

Fees depend on the size of the parcels and your daily/monthly volume. Typically, our fees are competitive to Canada Post’s 2-3 day delivery charge. Contact us for more info!

When can I start?
Dropdown menu for Shippie delivery FAQs

Immediately! We are always welcoming new merchants to grow with us. We believe that same day delivery option should be made available to every online retailer seamlessly and affordably.

How to setup integrations?
Dropdown menu for Shippie delivery FAQs

Integrating with us takes a matter of minutes! We have conclusive documentations for you to follow. Additionally, our Customer Relations Manager is available to provide step-by-step set up via video call.

What about insurance?
Dropdown menu for Shippie delivery FAQs

Shippie maintains a comprehensive cargo insurance coverage for all goods while it’s in our possession.

My business is a meal subscription e-com. Can you also deliver for me?
Dropdown menu for Shippie delivery FAQs

Yes! In fact, we have many F&B subscription based retailers whom we deliver for.

I can’t process the online orders fast enough for same-day delivery. Can you still deliver for me?
Dropdown menu for Shippie delivery FAQs

Yes! Let us be your courier - with competitive pricing and exceptional customer delivery experience.

How do I know if you can deliver for me?
Dropdown menu for Shippie delivery FAQs

As long as your inventory is located in the GTA, we are able to pick it up whether it’s from your storefront or from your warehouse. In all shapes, sizes, and form.

Who is Shippie?
Dropdown menu for Shippie delivery FAQs

Shippie is a Toronto based tech company providing retail businesses with reliable and fast last-mile delivery solutions.

How does Shippie work?
Dropdown menu for Shippie delivery FAQs

During the onboarding process, all delivery partners are required to go through our Standards & Etiquette training.

On the field, each delivery partner comes to our sorting facility and picks up 30-50 packages at once. You then deliver the parcels one at a time according to our APP.

How do we get paid?
Dropdown menu for Shippie delivery FAQs

You are paid every week. We deposit your earnings to your bank account directly.

How are the schedules?
Dropdown menu for Shippie delivery FAQs

We have two shifts every day. The first shift is from 8am - 2 pm where you’re expected to deliver 50 packages. The second shift is from 3pm-9pm where you’re expected to deliver 30 packages.

How will shoppers know I'm a Shippie delivery partner?
Dropdown menu for Shippie delivery FAQs

The shoppers will get text message notifications prior to your arrival at their premise.

How do I know whether it's the appropriate shopper's porch and is safe to drop off the package?
Dropdown menu for Shippie delivery FAQs

Training will be provided during our onboarding process on identifying safe and appropriate premises and situations for drop off.

How do I know which package to deliver first?
Dropdown menu for Shippie delivery FAQs

Our APP will guide every delivery partner on the optimal route to efficiently deliver all packages on time.

How do I partner with you?
Dropdown menu for Shippie delivery FAQs

Contact us at support@shippie.ca We will get back to you as soon as possible. We do a background checks on all Shippie delivery partners.